Release Train Manager

We are seeking an experienced Release Train Manager (RTM) to support a significant technical migration within the Customer Contact domain. This position focuses on migrating a customer text alert service from an external vendor to an internally managed platform. The RTM will oversee end-to-end delivery across the Agile Release Train (ART), ensuring alignment across multiple workstreams, managing delivery risks, and executing the migration safely and compliantly, without adversely impacting customer experience. This role is perfect for a contractor adept at operating in a large, regulated financial environment, comfortable with ambiguity, and possessing a strong background in technical service migrations., * Operate as the Release Train Manager for the ART, delivering the migration of the Text Alert service into the internal platform.

• Lead and coordinate the delivery of multiple technology and non-technology workstreams, including platform engineering, customer contact, operations, supplier exit, risk, and compliance.
• Drive ART planning, execution, dependency management, and delivery cadence following SAFe principles.
• Manage complex stakeholder relationships across Technology, Customer Contact, Operations, Finance, Procurement, and third-party suppliers.
• Maintain clear oversight of budget lines, cost tracking, and delivery forecasting.
• Work effectively in an environment with evolving requirements and incomplete information.
• Identify, manage, and escalate delivery risks, issues, and dependencies across the ART.
• Ensure appropriate governance, reporting, and assurance for senior stakeholders.
• Support cutover planning, service transition, and handover into Business as Usual (BAU) operations.
• Ensure service resilience and no customer detriment during migration and go-live.

• Proven experience working as a Release Train Manager or equivalent delivery leadership role within a financial institution.
• Strong experience delivering technical migrations, particularly migrating services from third-party vendors to internal platforms.
• experience leading ARTs delivering platform or service-based change.
• Strong understanding of service transition, vendor exit, or insourcing programmes.
• experience managing multiple workstreams, complex dependencies, and senior stakeholders.
• Ability to work independently, take ownership, and deliver in ambiguous or fast-moving environments.

Additional Skills & Qualifications

• experience within Customer Contact, Customer Communications, or Digital Channels.
• Knowledge of customer contact channels such as SMS, messaging platforms, email, IVR, or notifications.
• experience working in a SAFe/Agile at scale delivery model.
• Prior experience working with or within Tier-1 banks.