IT Support Engineer

• Provide end-user support across desktops, laptops, and mobile devices
• Troubleshoot and resolve hardware, software, and network issues
• Manage and support Active Directory and Microsoft 365 environments
• Support wired and wireless network infrastructure
• Log, track, and resolve incidents in line with service expectations
• Assist with ongoing IT projects and infrastructure improvements

Technologies:

• Active Directory
• Firewall
• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• MS Teams
• Network
• ServiceNow
• Windows
• Office 365
• VMware

• Minimum 4 years experience in an IT support or service desk environment
• Strong hands-on experience with Windows 10/11
• Proficiency in Active Directory
• Experienced with Microsoft 365 including MS Teams & Office applications
• Solid troubleshooting skills across hardware, software, and networks
• Experience supporting LAN/WAN and Wi-Fi environments
• Desirable: Experience with service desk tools (e.g. ServiceNow)
• Understanding of networking protocols and cybersecurity principles
• Exposure to firewall technologies
• Desirable: Microsoft 365 Certification

We are a well-established and growing organization located in Ballymena, looking for an IT Support Engineer to join our team. This is a fantastic opportunity to support and maintain critical IT systems while contributing to infrastructure improvements. You will become part of a collaborative IT function during our period of growth and transformation, with strong long-term potential in your career. We offer a competitive salary of up to £40,000, participation in an on-call rota, and the opportunity for an early finish on Fridays. Join us for a chance to work across a broad and modern tech stack in a supportive environment.