IT Field Service Support Technician, IT Support

The IT Field Services Support Technician - IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously. What You'll Do

• Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites
• Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team
• Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
• Participate in monitoring remote systems, networks, telephony, and operational support systems
• Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits
• Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
• Develop and maintain relationships with vendors and contractors
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla

• Bachelor's Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience
• Minimum of three years' experience working on a desktop, infrastructure or network support team
• Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization
• Ability to travel quickly and frequently (20%) as needed
• Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting
• Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
• Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus
• Ability to work effectively in a fast-growing team environment
• PowerShell or Python experience is a plus
• Certifications such as JNCIA, MCSE, or CCNA are a plus