SW Support Analyst II

As a Software Support Analyst, you'll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.

Your responsibilities will include:

• Investigating and resolving moderately complex software issues.
• Identifying, confirming, and documenting product bugs.
• Reproducing customer-reported issues in test environments.
• Advising customers on product usage and best practices.
• Assisting with software configuration and optimization.
• Collaborating with cross-functional teams to drive issue resolution.
• Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.

We're seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.

Ideal candidates will have:

• A process-oriented mindset with a strong attention to detail
• Solid understanding of software systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive, solution-oriented approach to customer support

Comprehensive training and mentorship will be provided to help you succeed in this position., ATM Client Software

• Client/Server technologies.
• Microsoft Windows technologies.
• Any exposure to ATM/ITM operations and technologies would be a plus but is not required., * Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.