SOC Analyst

The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point. What You'll Do:

• Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
• Conduct investigations using advanced tools and techniques to identify root causes of issues.
• Perform detailed incident triage, analysis, and support for escalated events.
• Support non-emergency calls into MDR Support Operations in real-time with customers.
• Act as a key technical escalation point for Support Analysts handling advanced issues.
• Provide expert analysis and recommendations on escalated cases.
• Collaborate with Frontline MDR analysts during surges in alert activity.
• Perform peer reviews on incident reports and customer documentation.
• Recommend process improvements or training areas based on observations.

• Experience in SOC, MDR, or equivalent cybersecurity role.
• Proven experience handling escalations and complex investigations.
• CompTIA CYSA+ or equivalent DoD 8570 / 8140 IAT Level II certification.
• Advanced knowledge of SOC operations, incident support, and analysis techniques.
• Excellent communication skills for both technical and non-technical audiences.
• High proficiency with SIEM, IDS/IPS, EDR, and related tools.
• Analytical and detail-oriented with a passion for solving problems.
• Strong mentor and team player.
• Calm and dependable under high-pressure situations.
• Ethical, professional, and dedicated to customer security and support.

Purple Perks:

• Medical, dental and vision coverage
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - our hybrid working model based on trust and flexibility

About N-able: At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

Why N-able: At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you.