Insight, Data, Reporting & Improvement Manager

We are seeking an Insight, Data, Reporting & Improvement Manager who will provide essential structure, coordination and accuracy across the account.

This role underpins the effective management of data, governance, systems, reporting and communication across multiple countries, ensuring alignment with both Arcadis and ISS policies and procedures.

The successful candidate will play a key role in supporting operational delivery, workplace strategy, programme governance and account development, ensuring information is reliable, accessible and supports informed decision-making., We are looking for someone who plays a central role in maintaining high-quality client delivery, internal alignment and the creation of contract and workplace strategy documents and presentations.

This position supports governance requirements, account development planning and the overall management of account repositories, systems and administration.

Acting as part of the Insight, Data, Reporting & Improvement function, the role ensures business governance, data integrity and communications are consistently applied across all countries., * Ensure governance, administration and data accuracy at country level, aligned with Arcadis and ISS policies and procedures.

• Manage and maintain business data, reporting and insights to support operational delivery and decision-making.
• Oversee the structure, maintenance and effective use of SharePoint and other key systems across the account.
• Maintain operational and site-level data, ensuring accuracy, accessibility and consistency across multiple countries.
• Produce workplace strategy documents, reports and high-quality presentations to support client and account needs.
• Manage contract documentation and support administration requirements across the account.
• Coordinate account-wide communication activities, including monthly updates and newsletters.
• Liaise with key stakeholders including ISS Communications, Marketing, Business Intelligence and Data & Reporting teams to ensure aligned messaging and outputs.
• Utilise CAFM systems (e.g. Tririga, Maximo) and support data integrity across platforms.
• Support reporting and insight generation, with tools such as Power BI (desirable), ensuring dashboards and outputs are accurate and meaningful.

• Highly organised, proactive and detail-oriented with strong ownership of accuracy and governance.
• Strong experience in data management, reporting, systems administration or similar functions.
• Confident creating polished documents, reports and presentations for senior stakeholders.
• Strong communication skills, with the ability to coordinate across multiple teams and countries.
• Able to manage multiple tasks, stakeholders and deadlines in a fast-paced, multi-country environment.
• Skilled in digital tools, including SharePoint, CAFM systems and collaboration platforms.
• Experience working within structured governance frameworks and corporate policies.
• Familiarity with Power BI or similar reporting tools is desirable.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.