2nd Line IT Support

• Review, troubleshoot, and resolve technical issues remotely and on-site
• Respond to support requests and incidents via phone and email
• Create and maintain knowledge base documentation where appropriate
• Deliver a high level of technical support and customer service
• Manage user account creation, pre-stage configurations, and asset management
• Escalate issues to appropriate teams when required

Due to continued expansion, Glent Group has an exciting opportunity for a 2nd Line IT Supportprofessional. This role is suited to someone proactive, pragmatic, and solutions-focused.

The successful candidate will demonstrate reliability as a team player, providing support by logging and troubleshooting IT requests and incidents. As part of Glent Group's frontline support, you will act as a first and second point of contact for end users, taking ownership of issues and working methodically to resolve them or escalate where necessary.

A genuine passion for IT, enthusiasm for learning new technologies, and a commitment to continuous professional development are essential for success in this role., * Strong problem-solving skills with a logical and structured approach

• Experience with Microsoft Desktop and Office 365 products
• Knowledge of Outlook, OneDrive, and SharePoint
• Working knowledge of virtual environments
• Understanding of basic network protocols and devices
• Ability to troubleshoot both on-premise and remote environments
• Excellent written and spoken English
• Strong time management and organisational skills
• CompTIA A+ certification (or equivalent experience)

Desirable skills

• Excellent attention to detail
• Strong customer service skills (written and verbal)
• Basic understanding of ITIL best practice
• Experience with Sage, AutoDesk, and Bluebeam software
• CompTIA Security+ and/or Network+ (or working towards)
• 2+ years' experience in a similar role
• Comfortable working in an office environment with dogs

Employee discount, Store discount, Company pension, Casual dress, Health & wellbeing programme, Cycle to work scheme, Discounted gym membership, Company events, * Salary: £35,000 - £40,000 gross per annum (depending on experience)

• Company pension
• Cycle to Work scheme
• Gym membership discounts via MyGym
• Health and wellbeing programme via Health Shield
• Retail discounts through Perkbox
• Company events (including overseas Christmas party), * Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Store discount

Work authorisation:

• United Kingdom (required)

Glent Group is a dynamic CSA specialist, delivering Groundworks, Concrete Works, Underground Services, Structural Alterations, and External Works. Headquartered in London, we operate across Europe, specialising in the delivery of data centre projects.