Microsoft Cloud Specialist

• Respond to customer service calls and problem resolution via the help desk support system, either in-house or onsite
• Deliver agreed IT projects as required, specifically related to Office 365
• Work with the MD of the business on the technical specification for client project proposals to provide tailored service solutions

Technologies:

• Fabric
• Support
• Office 365
• Power BI
• Security
• SharePoint
• Cloud
• DevOps
• LESS

More:

We are a well-established, stable, and successful IT support SME covering the North West and North Wales, with a loyal customer base built over the last 20 years. We offer a varied and interesting role within a small, close-knit team where no two days are ever the same. This position is office, home, and field based, providing flexibility and dynamic working conditions.

• At least 5 years working as part of an MSP or small team within an individual company
• Highly experienced in project delivery and troubleshooting
• Excellent Office365 product knowledge and administration skills
• Comfortable with O365 licensing, handling new requests and larger renewals
• Strong experience in O365 security
• Strong experience in migrating clients to new O365 tenants and existing tenant to tenant migrations
• Experience in advising clients on how to use and adopt SharePoint
• Ability to configure basic SharePoint sites for clients
• Experience in Microsoft Teams administration including Teams Phone
• Some experience of Power BI, Power Automate, Fabric
• Strong, effective communicator with both customers and colleagues
• Willing to be on call for up to one weekend in six
• Full driving license required