Senior Information Services & Research Manager

The Senior Manager, Information & Research Services leads the firm's global research and information capability, delivering high-quality legal and business intelligence while transforming the function into a proactive, insight-led and AI-enabled service.

The role ensures lawyers and business teams have timely access to authoritative, cost-effective, and strategically valuable information, while driving innovation in research delivery, vendor strategy, and knowledge integration., * Accountable for the global operating model for Information & Research Services, including enquiry intake and triage, service levels, coverage, escalation, and allocation across the team; ensuring consistent quality and an excellent user experience across regions

• Define and execute the Information & Research Services strategy aligned to firm priorities
• Oversee delivery of legal, business, and competitive intelligence research
• Act as a trusted advisor to Partners and business teams
• Oversee vendor strategy and management, including ownership of renewals calendar, invoice validation, contract negotiation, cost optimization, budgets and ROI reporting
• Develop and lead a high-performing global team
• Integrate research outputs into knowledge systems and AI tools
• Establish and oversee governance, policies, service standards and KPIs
• Design and deliver research and resource training for lawyers and business services; identify training needs and continuously improve capability and self-serve research maturity
• Drive continuous improvement and innovation
• Work with the CKO to support practice innovation initiatives by identifying research, information, and knowledge service opportunities that enhance legal service delivery and practice effectiveness
• Contribute regional information services expertise to pilot programs, tool evaluations, and other initiatives sponsored by the CKO to improve practice support, knowledge access, and innovation adoption
• Collaborate with PI&KS Director on regional know-how management

• 8+ years in legal information or research services
• Expertise in legal research tools (e.g. Westlaw, Lexis, Practical Law), and legal publications management
• Strong leadership and stakeholder management skills
• Commercial acumen and vendor management experience
• Ability to synthesise complex information into insights
• Experience with AI and legal tech tools, desirable
• Experience in global law firm environments, desirable
• Professional qualification in Library or Information Science, desirable