Senior System Engineer

In this role, you will be responsible for the technical support and maintenance of critical document imaging and storage platforms, including Kofax Capture, Globalscape, and CTERA . You will act as a key technical lead in a high-volume, enterprise environment, ensuring that customer commitments and service level agreements (SLAs) are met through robust problem-solving and cross-functional collaboration., * Responsibility 1: System Support & Maintenance - Own, troubleshoot, and resolve complex technical issues related to Kofax software and proprietary web applications to ensure constant solution availability and high performance.

• Responsibility 2: Stakeholder Collaboration - Partner with GDS Implementation, Engineering, and Infrastructure teams to deliver customer-centric solutions and drive improvements in service operations.
• Responsibility 3: Compliance & Security - Ensure strict adherence to information security standards and organizational policies, particularly regarding the handling of sensitive customer data.
• Responsibility 4: Process Optimization - Develop and improve standard processes and controls to monitor productivity and quality based on industry best practices.
• Responsibility 5: Operational Readiness - Perform daily maintenance, monitor performance parameters, and provide out-of-hours support on a rotation basis to maintain 24/7 reliability.

• SC Requirements: Must be a UK resident (minimum 5 years) eligible to obtain an SC security check .
• Experience: A minimum of 5 years of experience in Application Support or Systems Engineering within large-scale enterprise environments.
• Technical Expertise: Extensive knowledge of Windows Server (2016/2022), SQL Databases (MSSQL/PostgreSQL), Linux (CentOS), IIS, and Active Directory .
• Specialized Skills: Proven ability to deploy and troubleshoot Kofax Batch classes and custom modules; experience with SFTP and storage systems, as CTERA is highly preferred.
• Innovation: Highly desirable experience using AI tools (generative AI or automation platforms) to streamline processes and enhance decision-making.
• Education/Certification: A Bachelor's degree (B.A. or B.S.) or 5+ years of equivalent industry experience; Microsoft Certified Professional or ITIL v3/v4 certifications are a plus.

What We Offer (Benefits)

• Shifts: Standard shift pattern is 11:30 - 20:00 .
• Location: UK - Home-based worker.
• Compensation: Competitive compensation and benefits aligned with senior-level experience.
• Work-Life Balance: Flexible work options and a generous number of paid time off/holidays.
• Wellness: Comprehensive health, wellness, and retirement plans.
• Growth: Opportunities for continuous learning and professional development within a global IT organization.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.