Attendance & Pastoral Support Officer

We are seeking a committed and proactive Attendance & Pastoral Support Officer to support our Adult & Community Learning team at Middlesbrough College. This is a vital role focused on supporting learner engagement, improving attendance and punctuality, and removing barriers to learning through targeted pastoral interventions. You will combine strong administrative skills with a student-centred approach, working closely with teaching staff, support teams, learners, and parents/carers to promote positive outcomes and learner wellbeing.

If you are passionate about supporting young people, highly organised, and motivated to make a real difference to learner success, we'd love to hear from you., * Provide accurate and timely administrative support across the department.

• Maintain learner records, including enrolments, transfers, withdrawals, and completions.
• Manage departmental databases, electronic systems, and filing processes.
• Monitor attendance data and implement strategies to improve learner engagement.
• Contact students and parents/carers following absences and maintain accurate records.
• Support evidence gathering for exam access arrangements.
• Engage in ongoing professional development, including the use of new technologies.
• Undertake other duties appropriate to the role and level of responsibility.

• A minimum Level 3 qualification in Business Administration or a relevant subject.
• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Experience working in an administrative role within a busy environment.
• Experience supporting young people, including those with additional needs.
• Strong organisational, communication, and IT skills (Microsoft Office essential).
• Knowledge of safeguarding principles and student welfare.
• The ability to manage priorities, work independently, and collaborate effectively as part of a team.

Desirable:

• Experience in an educational setting.
• Familiarity with systems such as ProSolution or ProMonitor.
• First Aid and Risk Assessment qualifications.

At Middlesbrough College, we value and support our staff. Our benefits include:

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health & Wellbeing; free gym membership, 24/7 counselling for you and your family
• Family-friendly policies: flexible hours and a supportive work environment
• Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities
• Funded CPD opportunities, regular staff development training, and paid volunteering days
• Access to discounted hair and beauty treatments at our onsite salon.
• College benefit scheme - College Extras:
• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & tech upgrades via salary sacrifice
• Cycle to Work scheme
• Discounted onsite car parking.

If you're looking to join a team that cares about their staff wellbeing, values their personal development and works with them to have a positive impact on student experience, come to Middlesbrough College! About Middlesbrough College Middlesbrough College is a leading provider of education and training in the North East, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we're proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference. Our Vision, Mission and Values Across our campus and community, Middlesbrough College is driven by a clear vision, mission, and values that not only shape what we do for students-but also make us a great place to work, grow, and thrive. Find out more here.