IT Applications Support Engineer

• Manage and prioritise incidents and service requests according to SLAs, ensuring clear and timely stakeholder communication.
• Support project delivery and ensure smooth transition of new solutions into operational support.
• Lead communication during high-impact incidents, ensuring transparency and efficient resolution.
• Work with external vendors and partners on incidents, service needs, system enhancements, and project activities.
• Provide cross-functional support to other teams in analysing and resolving application-related issues.
• Participate in system enhancements, projects, and continuous improvement initiatives.
• Plan, review, and implement application changes following ITSM standards and Change Management processes.
• Ensure all changes are properly documented, communicated, and effectively adopted by end users.
• Maintain strong security practices, including adherence to policies, vulnerability management, and remediation of audit findings.
• Manage user access and permissions to ensure compliance and data protection.
• Maintain accurate and comprehensive documentation (architecture, configurations, processes, issues, recovery plans).
• Contribute to business continuity and operational resilience, including recovery planning and execution.
• Provide out-of-hours support when required for critical incidents or maintenance.

• Proven experience in application support or system administration, with bonus value for development, database, or BI exposure.
• Technical skills in Windows Server 2012+, SQL Server, MS Internet Information Services (IIS), Sharepoint / OneDrive, PowerShell.
• Strong customer-centric mindset with excellent communication and service quality focus.
• Analytical and process-driven, able to solve problems creatively and efficiently.
• Comfortable in fast-paced, evolving, and multicultural environments.
• Strong prioritisation, ownership, and end-to-end issue resolution skills.
• Highly detail-oriented with strong organisational and analytical abilities.
• Collaborative team player who builds trust across functions.
• Resilient under pressure while maintaining high service standards.
• Fluent in English; additional languages (Spanish, French) are a plus.

International end client company based in Barcelona. * Permanent contract directly with the company * Salary conditions aligned with the experience provided * Hybrid work policy with 2 days of remote work per week * Opportunity to participate in international projects within a leading company in its sector * Multicultural and international environment with an office in Barcelona Otros detalles de la oferta Soporte Técnico Técnico de Sistemas Nivel Profesional: Empleado CVs inscritos en el proceso: 1 Nunca debes compartir tus datos bancarios ni fotos de tus documentos al solicitar un empleo. Si tienes alguna duda sobre un proceso de selección En esta oferta serás redirigido a la pagina web de la empresa. Completa el formulario en su web. * Barcelona (Híbrido) Ubicación * Soporte Técnico Funciones * Jornada completa Jornada * 2 años Experiencia * Indefinido Tipo contrato * Windows Server SQL Server IIS SharePoint