Technical Support - Contract

Our client is expanding our talented technical support team to provide expert assistance on Motorola's advanced camera products-large-scale, military-capability cameras that protect and secure critical environments. If you thrive in a technical role that challenges your problem-solving skills and allows you to collaborate closely with engineers, this is your chance to make an impact while working in a dynamic, growth-oriented company.

What You'll Do:

• Provide second-line technical support to customers via phone, email, and live chat for Motorola's flagship camera systems.
• Diagnose and troubleshoot issues related to software, firmware, and hardware-such as zooming problems or operational glitches-working collaboratively with engineering teams if necessary.
• Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service.
• Work in a flexible schedule within operational hours (7am-5pm) and participate in on-call rotational support for permanent staff (contractors exempt from on-call duties).

• At least 2 years of experience in technical support involving software and hardware troubleshooting.
• Strong critical thinking skills and a solid grasp of IT and networking fundamentals.
• Excellent communication skills to clearly convey technical solutions.
• Ability to manage support tickets within SLAs and effectively use CRM platforms (experience with Salesforce or similar CRM preferred but not required).

Nice to Have Skills:

• Experience supporting CCTV systems or security cameras.
• Knowledge of camera hardware and firmware intricacies.

Other Requirements:

• Comfortable working four or more days in-office each week.
• Must be detail-oriented, proactive, and collaborative in a fast-paced support environment.

Ready to bring your technical expertise to a growing team supporting innovative security solutions? Apply now to join a company that values your skills and offers a stimulating environment where your contributions truly matter!