Network Support Engineer
Consforc Technologies
Eberbach, Germany
14 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Eberbach, Germany
Tech stack
Cisco PIX
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Python
Network Configuration and Change Management
Network Architecture
Network Monitoring
Routing
Paessler Router Traffic Grapher
Powershell
TCP/IP
Wireshark
Virtual Local Area Networks
Wide Area Networks
Network Routers
Scripting (Bash/Python/Go/Ruby)
Computer Networking Systems
System Availability
Firewalls (Computer Science)
Information Technology
SolarWinds (Software)
Network Support
Palo Alto Networks
Fortinet
Cisco networks
Job description
We are seeking a skilled Network Support Engineer II to join our IT infrastructure team in Eberbach, Germany. The role involves providing second-level technical support for network systems, ensuring high availability, performance, and security of enterprise network infrastructure. The ideal candidate will have hands-on experience in troubleshooting LAN/WAN environments and supporting global users in a fast-paced enterprise setup., * Provide L1-L2 network support for incidents, service requests, and escalations
- Monitor, maintain, and troubleshoot network infrastructure including routers, switches, firewalls, and VPNs
- Diagnose and resolve connectivity issues across LAN/WAN environments
- Support network configuration changes, upgrades, and deployments
- Collaborate with global IT teams and vendors for issue resolution
- Perform root cause analysis (RCA) for recurring network incidents
- Maintain network documentation, diagrams, and operational procedures
- Ensure compliance with security policies and IT standards
- Participate in on-call or shift rotations if required
Requirements
- 2-5 years of experience in network support or infrastructure roles
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Experience with Cisco or similar enterprise networking equipment
- Knowledge of firewall technologies (e.g., Palo Alto, Fortinet, Cisco ASA)
- Experience with VPN troubleshooting and remote connectivity solutions
- Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark)
- Ability to handle L1-L2 escalations independently
- Good communication skills in English and local language
Preferred Skills
- ITIL certification or understanding of ITIL processes
- CCNA or equivalent certification (CCNP is a plus)
- Experience in global enterprise environments
- Basic scripting or automation knowledge (PowerShell, Python)
Soft Skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and manage incidents efficiently
- Team-oriented mindset with good collaboration skills
- Strong documentation and communication abilities
