Senior Applications Support Specialist

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs , drive long-term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters , analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability .
• Validate DR readiness , failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations .

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell .
• Develop frameworks for health validation , automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR .

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware .
• Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net - CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments .

Soft Skills

• Strong technical leadership and decision-making.
• Clear communication during high-pressure incidents.
• Ownership mindset and business awareness., * 7-12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor's degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On-call and after-hours support as required.
• Fast-paced environment with multiple priorities.
• Hybrid working model