E-Commerce Operations Executive
Role details
Job location
Tech stack
Job description
The E-Commerce Operations Executive will be working for the high-growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level. We are based near Chester but have a global reach with customers all over the world.
This position is a full-time role based in the office through Monday to Friday, with the opportunity to immerse yourself in the lively Sisters & Seekers team, experience staff and community events, and if you're camera ready, to be a part of our viral TikTok videos!
Want to see more of what goes on behind the scenes? Give this a watch here
The E-Commerce Operations Executive will own the operational integrity of the website and continuously improve customer journeys to drive conversion. With a critical focus on how the site works, how customers move through it and where to remove friction., Site Content Integrity (BAU Excellence):
- Own accuracy of:
- Product content
- Imagery
- Messaging across the site
- Conduct regular full-site audits to ensure:
- No incorrect or outdated content
- Seasonal relevance is maintained
E-Commerce Service Desk Ownership:
- Manage the eCom Service Desk process, including:
- Logging requests from all departments
- Prioritising tasks
- Ensuring timely resolution
- Act as the central point of coordination for site updates
Publishing & Validation Process
- Execute all site updates with a zero-error mindset
- Own the double-validation process:
- Pre-publish checks
- Post-publish verification
- Ensure all changes meet brand and quality standards
Journey Analysis & Optimisation:
- Monitor and report on:
- Key customer journeys (e.g. landing * PDP * checkout)
- Use tools such as:
- Heatmaps
- Session recordings
- Analytics
- Identify friction points and propose improvements
Site Enhancements Support
- Identifying site improvement opportunities
- Implementing enhancements (e.g. UGC, UX tweaks)
- Help maintain a backlog of improvements, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.
Requirements
We are looking for an ambitious, driven, passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ., * 2 years' e-commerce experience
- Hands-on experience managing product listings, including uploads and updates on ecommerce platforms.
Benefits & conditions
- Gifted additional holidays (your Birthday and an additional day off at Christmas).
- Flexible start & finish scheme (7-10am arrival, 3-6pm finish time).
- Free on-site parking & EV charge points.
- Medical Cash Plan.
- Employer Pension Scheme.
- Career progression, masterclasses and personal development plans.
- Fun, close-knit and energetic team culture.
- Collaborative and creative culture where your ideas drive impact.
- Apple Mac or Microsoft Hardware.
