Manager, Lead Specialist, Solution Architecture

• Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives.
• Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications.
• Develop and maintain detailed architectural diagrams, design documents, and technical specifications.
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards.
• Perform code reviews and ensure the quality and performance of ServiceNow solutions.
• Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies.
• Troubleshoot and resolve technical issues related to ServiceNow solutions.
• Stay current with the latest ServiceNow features, updates, and best practices.
• Contribute to the development and maintenance of ServiceNow's roadmap and strategy.
• Mentor and guide junior team members.
• Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance.
• Ensure solutions are scalable, reliable, and maintainable.
• Adhere to IT governance and security policies.
• Proactively identify and mitigate potential risks.
• Contribute to the continuous improvement of ServiceNow processes and procedures.

Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work.

• Certified ServiceNow Administrator (CSA) or equivalent
• Excellent written and verbal communication, interpersonal, and presentation skills. The ability to clearly articulate complex technical information to both technical and non-technical audiences is essential.
• Proven ServiceNow experience as an architect.
• A proven track record of leading complex solution designs, delivering out-of-the-box applications as well as custom application design and complex integrations.
• Deep understanding of ServiceNow's architecture, modules, and best practices.
• Experience with ServiceNow's various modules, including ITSM, ITBM, CSM, HRSD, and ITOM.
• Experience with ServiceNow's scripting languages (e.g., JavaScript, GlideRecord).
• Experience with API integrations and other integration technologies.
• Experience with Agile development methodologies.
• Solid understanding of general IT and Software Delivery Best Practices, including but not limited to:
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Excellent Word, Excel, Visio and PowerPoint skills.

Beneficial:

• Certified Master Architect (CMA)/Certified Technical Architect (CTA) or equivalent
• Implementation Specialist Certification or Equivalent: Two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM)
• Certification in non-ServiceNow Enterprise platform technologies (Azure, AWS, M365 etc).
• ServiceNow Developer experience is beneficial but not required. This is not a developer role.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.