Service Acceptance Tester

We are looking for a Service Acceptance Tester to support the delivery of high-quality digital services. You will be responsible for validating that systems and services meet defined acceptance criteria and are ready for release into live environments. Working as part of a multidisciplinary team, you will test end-to-end service journeys across integrated systems, ensuring solutions are reliable, fit for purpose, and aligned to business needs. What You'll Do Execute Service Acceptance Testing across complex digital services Validate end-to-end user journeys , integrations, and data flows Ensure services meet defined acceptance criteria before release Identify, log, and track defects, working with teams to resolve issues Support service readiness assessments and release activities

• Produce clear and auditable test evidence and reports

• Work collaboratively with delivery teams, business stakeholders, and service teams, Executed test scenarios and results Defect logs with clear supporting evidence Traceability between requirements and test outcomes Test execution summaries and acceptance reports

• Evidence to support release and acceptance decisions

What Success Looks Like

• Services are tested thoroughly across real-world scenarios
• Acceptance criteria are met with clear supporting evidence
• Defects and risks are identified early and managed effectively
• Stakeholders have confidence in service readiness and release decisions

Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.

Experience in system integration testing and/or service acceptance testing Ability to test end-to-end services across multiple systems Strong defect management and investigation skills Experience working in Agile or hybrid delivery environments Ability to communicate clearly with both technical and non-technical stakeholders

• Experience using tools such as Jira, Azure DevOps, or similar

Desirable Experience Experience working in public sector or regulated environments Understanding of service readiness and release processes Exposure to non-functional testing (e.g. performance, usability)

• Familiarity with CI/CD pipelines or test automation

SC Eligible is a mandatory requirement. Candidates must hold current Active security clearance or SC Eligible at point of application. Sponsorship is not available for this role.Hybrid working: This role operates on a hybrid basis. You will be required to attend the Staines office one day per week, with remaining days worked remotely. Flexible arrangements are available - please reach out to discuss what works for you. About Scrumconnect Consulting Scrumconnect Consulting is a leading UK digital and technology consultancy specialising in delivering impactful, user-centred services for the public sector. We work at the heart of government transformation - partnering with central government departments, agencies, and local authorities to build digital products and services that make a real difference to citizens' lives. With a team of over 125 engineers, architects, delivery professionals, and designers, we bring deep GDS expertise, a strong delivery culture, and a genuine commitment to doing things the right way. We are proud that 42% of our organisation is women - and we continue to actively build a team that reflects the diversity of the people we serve.