Telecoms Customer Service/Technical Support

We are seeking a professional and motivated Customer Service or Technical Support Advisor to join our team within the telecommunications sector. The successful candidate will play a key role in supporting our business customers, delivering a high level of service, and ensuring all enquiries are handled efficiently and professionally., * Act as the first point of contact for business customers, providing prompt and accurate responses to queries via telephone, email, and online channels.

• Handle account-related enquiries, service requests, and issue resolution in a professional and timely manner.
• Build and maintain strong customer relationships by demonstrating excellent communication and interpersonal skills.
• Accurately record and update customer information in the CRM system.
• Work collaboratively with colleagues and other departments to resolve complex issues and ensure customer satisfaction.
• Provide clear guidance and support to customers on telecommunications products, services, and solutions.
• Meet service-level agreements (SLAs) and contribute to achieving departmental performance targets.

• Previous experience in a customer service role, preferably within telecommunications or a related industry (desirable but not essential).
• Excellent communication skills - both verbal and written - with the ability to adapt style to suit business customers.
• Strong problem-solving abilities and a professional approach to managing challenging situations.
• High level of accuracy and attention to detail when handling customer accounts and information.
• Ability to work under pressure while maintaining a positive and professional manner.
• Proficiency in using IT systems, including Microsoft Office and CRM platforms., * Customer service: 1 year (required)

• Competitive salary and benefits package.
• Training and development opportunities to support career progression.
• A supportive and collaborative team environment.
• The opportunity to work with leading telecommunications products and services., * Company pension
• Employee discount
• On-site parking