Equities Cash Application Support Senior Manager

Citi is seeking a highly motivated candidate for the position of Equities Cash Application Support Senior Manager within our global support team located in the London trading floor. The successful candidate will be responsible for supporting our suite of Equities Cash trading applications. The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

What you will do

The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

Responsibilities will include (but not limited to):

• Own and provide L2 support for mission-critical & Equities Cash trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

• Solid understanding of financial market protocols like FIX, and practical experience handling order and market data.
• Ability to prioritize multiple tasks, set goals, and meet deadlines in a fast-paced environment.
• Excellent communication skills with a demonstrable ability to present and grasp complex technical and business concepts.
• Background in Markets Cash Trading or Market Making domains.

What you will bring

• Extensive Equities Application Support experience
• Trade floor support experience
• FIX Protocol Knowledge
• Python and Perl (the team supports applications built in Java as well)
• Linux/Unix Shell Scripting
• SQL database
• Clear communication Skills
• Passion to grow within prod support space
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Demonstrated analytical skills

Education:

Bachelor's/University degree or equivalent experience operating in a similar role.

Annual leave, Employee discount, Life insurance, Employee assistance programme, Company pension, Private medical insurance, By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact., Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. Equities Tech Equities Technology at Citi is undertaking a bold, multi-year transformation to build a best-in-class global platform across execution, prime, clearing and cross-product margining. We are re-engineering our technology estate to achieve world-leading performance and resiliency, enabling new capabilities in advanced execution, global market connectivity, and modernised post-trade, clearing and margin processes. Our ambition is to deliver a seamlessly integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise. As part of the team, you'll collaborate closely with high-calibre engineers and deeply engaged business and product partners - working together to define and deliver the next generation of Equities technology at Citi., Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.