Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President

Wei is seeking a highly motivated candidate for the position of Rates Applications Support Senior Analyst within our global support team located in London trading floor. The Fixed Income Rates eTrading production support team provides direct support to a diverse set of trading desks under the "Rates" banner. Your responsibilities will be aligned to supporting eTrading platform and tools that the front office business & traders' needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the Rates Technology. We are the main line of technical defence as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients.

The successful candidate will be responsible for management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions.

• Front Office Support: Proven experience providing comprehensive technical and business support directly to Front Office users within a financial institution, demonstrating a strong understanding of financial products (e.g., Fixed Income/Rates) and ensuring quick issue resolution.
• Production Operations & Incident Management: Know procedures in maintaining and managing critical application systems, including daily checks, continuous monitoring, regional handovers, and adherence to SLAs. Strong ability in incident handling, triage, escalation, communication, troubleshooting, and resolution.
• Technical Proficiency: Demonstrated hands-on technical experience in Linux environments, including system administration, bash scripting, and relational databases.
• Problem Resolution: Ability to assess the risk and impact of production issues, define scope for complex problem resolution, and drive application enhancements for stability and efficiency.
• Cross-functional Collaboration & Stakeholder Management: Liaising between users/traders, internal technology groups, and vendors. Effectively prioritizes bug fixes and support tooling requirements, demonstrating sound communication and diplomacy.
• Leadership & Documentation: Acts as a Subject Matter Expert (SME) to senior stakeholders, coaches junior analysts, and develops/maintains comprehensive technical support documentation and operating standards.

Any Beneficial / Nice to have skills and experience:

• Ability to communicate appropriately to relevant stakeholder (EU Govies, GILTS, Repo traders etc)
• Experience working with eTrading platforms and the market connectivity using ION, as well as order management and lifecycle.
• Understanding of Bonds, Swaps, Repo, trading, risk and pricing.
• Python, Grafana, Linux, SQL, KDB knowledge.
• Good understanding of incident management with ServiceNow, JIRA.
• Ability to identify, implement, and drive the adoption of Generative AI solutions to optimize workflows and enhance team efficiency.
• Trade floor support experience
• Foundational understanding of OpenTelemetry (OTEL) principles and components) to aid in the effective monitoring and troubleshooting of applications.

Education:

Bachelor's/University degree or equivalent experience operating in a similar role.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact., Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.