Cloud Technician (L1)

What you'll be doing: As our Cloud Support Technician, you'll be the first point of contact for customers, providing responsive and effective support. You'll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly. In addition, you will: Monitor and manage security and backup alerts to maintain system integrity Assess and triage tickets, prioritising incidents for timely resolution Identify recurring issues and proactively flag potential problems for investigation Implement minor, standard changes to support customer environments Collaborate in team meetings and contribute ideas for process improvements Build strong customer relationships, ensuring clear communication and high satisfaction We want to hear from you if you: Are ideally based in/around London. Have experience with Microsoft 365 and a good understanding of Azure and Intune Are comfortable with Windows Server and Active Directory Have worked in a customer support or service desk role Can manage and prioritize workload effectively Communicate clearly and confidently, both in writing and verbally Are familiar with ITSM tools and eager to learn new technologies (Bonus points for experience in MSP environments, ITIL practices, or Microsoft certifications, but not essential.) We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don't meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles. What's in it for me? Salary: £25,000 - £28,000 per year + benefits Who you'll be doing it for: Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel What to do next: Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com. We're an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know. Responsibilities As a Cloud Support Technician, you will manage service desk tickets, providing effective support and escalating issues when necessary. You will also monitor security and backup alerts, assess and triage tickets, and implement minor changes to support customer environments.

Microsoft 365, Azure, Intune, Windows Server, Active Directory, Customer Support, Service Desk, ITSM Tools, Communication, Problem Solving, Security Management, Backup Management, Process Improvement, Ticket Management, Collaboration, Customer Relationship Management