Application Support Engineer

Job Title: Application Support Engineer Location: Samlesbury - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £42,850 + depending on experience What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Teamcenter Account Management across a variety of Air platforms Contribute to, and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure Monitoring and trend analysis Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Extensive knowledge of IT support and Siemens Teamcenter PLM toolsets Understanding of IT Service Delivery, and a very proficient IT professional Experience of a Design and/or Manufacturing environment Excellent problem-solving skills Desirable: Awareness of ITIL V4 Terminology Experience of, The role involves managing incidents and requests using the ServiceNow ITSM toolset, handling Teamcenter Account Management across various Air platforms, and contributing to the support knowledge base. Responsibilities also include providing specialist advice on toolset usage, infrastructure monitoring, trend analysis, and reporting on service statistics.

IT Support, Siemens Teamcenter PLM, IT Service Delivery, Problem-solving, Incident Management, Request Management, ServiceNow, Teamcenter Account Management, Knowledge Base Maintenance, Infrastructure Monitoring, Trend Analysis, Reporting, ITIL V4 Terminology, CAD Tools Support, supporting CAD tools Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The ESCC PLM Support team The ESCC PLM Support Team is a small, diverse and highly skilled team supporting our end users across the Design, Planning and Manufacturing disciplines on a wide variety of Air platforms. We ensure our Engineering community have the toolsets and guidance needed to design and build the next generation of Air Defence products. With a particular focus on supporting multiple Siemens Product Lifecycle Management (PLM) environments and its related US Programmes, Eurofighter and FCAS programmes, this role requires a highly skilled, self-motivated, problem-solving individual who can adapt quickly and, with the available training and support, is

open to continuous professional development. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All