Microsoft 365 Infrastructure Engineer within DWP Digital

DWP is using Microsoft 365 product portfolio - Exchange, SharePoint, One Drive, Teams, Office Apps, Lists and Forms. This role is focused on Microsoft 365 Apps for enterprise (Office) and Adobe product management. The engineer needs to deploy feature and quality updates to Office Apps, ensuring the build and configuration supports DWP staffs use of Microsoft 365 services. Administration of Adobe products and regular updates of the desktop apps are also part of the Infrastructure Engineers responsibilities.

The Infrastructure Engineer will work with engineers across the DWP Digital team to ensure product change and security hardening implementations are successful. Youll design and support other Microsoft client tools, such as Project and Visio as well as some of the Microsoft 365 online services such as Exchange, SharePoint and OneDrive.

Youll be working with the teams who manage the different DWP devices and software to ensure solutions are consistently delivered across Desktop and Mobile platforms., As a Microsoft 365 Infrastructure Engineer within DWP Digital youll be responsible for:

• Design, build and maintain the DWPs Microsoft 365 products and services as directed and according to departmental policy to improve system health and reliability.
• Deployment and evergreen update of the Microsoft 365 Apps for enterprise ( Office - Outlook, Word, Excel, PowerPoint and OneNote) and its integration with Exchange, SharePoint, Teams and OneDrive.
• Administration and deployment of Adobe products and services and regular update of desktop apps.
• Windows 11 Device and Entra ID User setting/policy design, build, and deployment using Microsoft Endpoint Configuration Manager and Microsoft Intune.
• Desktop application packaging and testing.
• Supporting assistive software products and its users - Dragon, JAWS etc and their integration with Windows 11 and Microsoft 365 Apps for enterprise (Office).
• Working with Microsoft and other third parties to provide infrastructure services.
• Technical delivery and support for Projects such as, Microsoft New Outlook, Adobe Apps update automation etc and contribute towards their design and implementation in DWP.
• The operational stability of the Microsoft 365 solutions and be able to affect change in the on-going robustness and resilience of those products.
• Collaborating with seniors and own the lifecycle process as part of a product and delivery team focused on one or more M365 products.
• ITIL service Management, specifically Change Management and Problem Management., Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

When giving details in your employment history and personal statement you should highlight your experience in line withessential criteriabelow:

• Demonstrable expertise in administering and configuring Microsoft 365 services, alongside advanced experience in Windows 11 configuration, policy management, and enterprise-scale deployment.
• Experience in deployment and evergreen update of the Microsoft 365 Apps for enterprise (Office) and its integration with Exchange, SharePoint, Teams and OneDrive.
• Experience in administration, deployment and update of Adobe products and services.
• Experience with Microsoft Endpoint Configuration Manager and Microsoft Intune.
• Knowledge of Application Packaging, Software Testing and Assistive Technologies.
• Knowledge of ITIL service Management, specifically Change Management and Problem Management., You must meet the security requirements before you can be appointed. The level of security needed is security check.

You must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from 44,447 to 52,442.

The maximum salary for the grade is 46,547, however a Digital Allowance of up to 5,895 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could beretained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience asdemonstratedat interview.

Existing Civil Servants who secure a new role on lateral transfer willmaintaintheir current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation todetermineyour pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.