Junior IT Support Engineer

is based on reliability and accountability, not tenure. Location and working model London, UK Full time, office-based role; 5 days per week on site, providing full office coverage. Occasional travel to other ICE sites in other countries (optional). Key Responsibilities: London office coverage; hands-on support Provide first-line, and second-line, support for laptops, desktops, printers, meeting rooms, video conferencing, and peripherals Support Windows and Mac devices, Microsoft 365, and user access issues Handle joiners and leavers on site; device setup, access checks, and secure handover/return Resolve basic connectivity issues (WiFi, VPN, peripherals); escalate correctly when needed Maintain device inventory and assist with lifecycle tasks Ticketing, process, and documentation Log, track, and resolve service desk requests according to defined procedures Document common issues and solutions clearly; contribute to runbooks and knowledge bases Follow access, security, and change processes consistently Office ops and people-facing work Be the on-site point of contact for IT issues in the London office Coordinate with vendors for repairs, replacements, and basic maintenance Ensure meeting rooms and office tech are always ready and working Support office-related IT logistics as needed Cross-site exposure (optional) Occasionally travel to other ICE sites for support or for team events Requirements and Qualifications: Mindset Self-starting and reliable; you follow through on what you promise Accountable; you raise issues early and take ownership of outcomes Approachable and caring; much of the role is helping people and building trust Experience and skills Basic to solid knowledge of Windows OS and Microsoft 365 Basic understanding of Active Directory and identity concepts Basic networking knowledge; WiFi, IP addressing, VPN concepts You will also need good interpersonal relationship skills as well as excellent written and oral skills in English. Nice to have Any prior, The Junior IT Support Engineer will provide first-line and second-line support for IT issues in the London office, including laptops, desktops, and meeting room technology. They will also maintain device inventory and assist with service desk requests.

Windows OS, Microsoft 365, Active Directory, Networking, WiFi, IP Addressing, VPN, Interpersonal Skills, Written Communication, Oral Communication, IT support or service desk experience Degree in Computer Science or similar; or equivalent hands-on experience; or Microsoft Professional Certification Basic Linux familiarity Curiosity about infrastructure, cloud, security, or systems engineering Growth opportunity This role sits firmly in the Infrastructure team. If you prove dependable on the fundamentals, you will be given space to grow into cloud operations, security, application management, or database support. Apply If you want an entry-level role where trust, accountability, and caring with people matter; and you're willing to earn your way into broader infrastructure responsibilities; we'd like to hear from you. What we offer: Competitive local benefits based on your location We promote flexible working regarding time and/or place Both mental and physical health initiatives Corporate pension scheme Comprehensive training and development opportunities Industry insider events, team socials and company events

About ICE ICE is a music technology company built by rightsholders, for rightsholders. We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works. Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE's operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date. About the Role This is a junior role, but not a "passive" one. You will be part of the Infrastructure team and be trusted with the day-to-day IT and workplace technology operations in the London office. You will own first-line support and office IT fundamentals, and over time you will have a clear path to grow into deeper infrastructure areas such as cloud, security, application ownership, or databases. Growth