Network Operation Engineer

Demand for SCC's Professional services continues to grow both from existing and new customers. This role is for a Network Operation Engineer, working within a team, using a shift pattern and based in Manchester., * Deliver proactive network monitoring and implement corrective action to ensure optimal network performance

• Provide remote support to Field Engineers working on faults 1st and 2nd line diagnostics across multiple technologies and Vendors
• Demonstrative experience in Incident Management and Service Operations environments.
• Liaise between internal departments, 3rd party suppliers and customer within agreed SLA's
• Complete network reports and analysis when required
• Ensure Governance of processes within the NOC environment
• Work well within our NOC team and have the ability to work shift pattern
• Performing Network (WAN, LAN, WLAN and Firewall) configuration, deployment, troubleshooting and administration as part of a project.
• Creating and performing authorised changes to customer environment.
• Contributing to delivering team performance

Experienced Ops technician with excellent customer focus not just dealing with tickets/faults but strong with Auditing and reporting so not purely technical.

Requires an advanced understanding of IP Networking specifically Cisco but multi-vendor environment.

SD-WAN experience essential and demonstrated via certification and lengthy operational experience.

Experience working on Data/IP Networks within an operational environment; completing 1st/2nd line diagnostics.

Demonstrative experience in Incident Management and Service Operations environments., * Experienced in use of System Management Platforms

• Structured approach to delivery governance on complex networks
• Understanding of network management and use of Network Management Platform tools.
• Track record of successfully prioritising simultaneous activities within SLA
• A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
• Strong interpersonal negotiating and communication skills
• Ability to manage complex customer interfaces
• Planning and managing of risk in a support environment
• Ability to produce reports
• Must have technical / professional qualifications: CCNA
• Proven track record in complex delivery

Salary Package: £40,000- £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.