ITSM Senior Operational IT Team Leader

ITSM, BMC Helix ITSM, ServiceNow, Technical Leadership, Due Diligence, Risk Assessment, Documentation, Stakeholder Engagement, Workflow Mapping, Change Management, Incident Management, Problem Management, Interpersonal Skills, Communication Skills, Collaboration, Process Analysis, ITSM. Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow. Identify and document all relevant processes, configurations, customizations, and integrations. Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities. Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment. Assess potential risks, technical challenges, and dependencies involved in the migration. Deliver clear documentation and strategic recommendations to inform decision-making and planning. Extensive experience in ITSM roles, preferably in consulting or project-based work. Demonstrable experience of leading technical teams Strong expertise in BMC Helix ITSM - hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc. Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach Working knowledge of ServiceNow - capable of navigating, analysing, and understanding existing configurations and processes. Proven experience in due diligence, discovery, or ITSM migrations. Strong interpersonal and communication skills - ability to engage effectively with both technical and non-technical stakeholders. Skilled in gathering undocumented knowledge through interviews and workshops. Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Responsibilities Lead the due diligence process and manage the migration from ServiceNow to BMC Helix ITSM. Collaborate with technical teams and stakeholders to assess the current ITSM environment and deliver strategic recommendations.

*NO AGENCIES PLEASE* ITSM Senior Operational IT Team Leader - 2 year Fixed Term Contract Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for