Network & Security Engineer

Services & Security team supporting complex customer environments, with a strong focus on Palo Alto Networks technologies. Initially, your role will focus on BAU support (L2/L3) while you build deeper familiarity with customer environments. As you progress, you'll have the opportunity to move into projects, deployments, and even pre-sales or service improvement initiatives. This is not a "ticket factory" role - it's a position where you'll develop into a trusted technical specialist. What You'll Be Doing Providing 2nd and 3rd line support across network and security environments Managing and supporting Palo Alto firewalls, Prisma/SASE solutions, and security platforms Monitoring customer environments and proactively identifying issues Handling incidents, changes, and service requests within SLA Performing upgrades, patching, and configuration changes Supporting onboarding of new customers and maintaining documentation Collaborating with internal teams and vendors on complex issues

Mentoring junior engineers and contributing to team knowledge Gradually getting involved in projects, deployments, and broader technical initiatives Essential Strong hands-on experience with Palo Alto Networks technologies Current Palo Alto certification (NGFW or SSE) - this is a must-have Solid networking fundamentals (routing, switching, firewalls) Experience in a managed services or enterprise environment Strong troubleshooting and analytical skills Comfortable communicating with customers and stakeholders Desirable Experience with Prisma Access / SASE Exposure to SD-WAN or cloud security architectures Experience with monitoring tools (e.g. SNMP-based platforms) ITIL environment experience SC Clearance This is a fast-paced, collaborative, "people first" culture, where people genuinely support each other A mix of backgrounds, including engineers from defence and service-led environments. Opportunity to work across both support and project work. Flexible working options. Clear progression pathways, funded certifications and structured training plans. Please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd