Network & Security Engineer

Are you a technically strong Network & Security Engineer with a passion for Palo Alto technologies? Do you thrive in fast-paced environments where teamwork, precision, and continuous improvement matter?

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

We're working with a growing, people-first managed services organisation that is investing heavily in its security capability. As part of this growth, they're looking for a Palo Alto specialist to join their high-performing engineering team. This role would suit someone from a managed services, enterprise support, or defence background who is used to working in structured, high-responsibility environments - particularly those with a background in the military who have transitioned into technical roles and hold the required certifications.

You'll join an established Managed Services & Security team supporting complex customer environments, with a strong focus on Palo Alto Networks technologies. Initially, your role will focus on BAU support (L2/L3) while you build deeper familiarity with customer environments. As you progress, you'll have the opportunity to move into projects, deployments, and even pre-sales or service improvement initiatives. This is not a "ticket factory" role - it's a position where you'll develop into a trusted technical specialist.

What You'll Be Doing Providing 2nd and 3rd line support across network and security environments Managing and supporting Palo Alto firewalls, Prisma/SASE solutions, and security platforms Monitoring customer environments and proactively identifying issues Handling incidents, changes, and service requests within SLA Performing upgrades, patching, and configuration changes Supporting onboarding of new customers and maintaining documentation Collaborating with internal teams and vendors on complex issues Mentoring junior engineers and contributing to team knowledge Gradually getting involved in projects, deployments, and broader technical initiatives

Strong hands-on experience with Palo Alto Networks technologies Current Palo Alto certification (NGFW or SSE) - this is a must-have Solid networking fundamentals (routing, switching, firewalls) Experience in a managed services or enterprise environment Strong troubleshooting and analytical skills Comfortable communicating with customers and stakeholders Desirable Experience with Prisma Access / SASE Exposure to SD-WAN or cloud security architectures Experience with monitoring tools (e.g. SNMP-based platforms) ITIL environment experience SC Clearance

This is a fast-paced, collaborative, "people first" culture, where people genuinely support each other A mix of backgrounds, including engineers from defence and service-led environments. Opportunity to work across both support and project work. Flexible working options. Clear progression pathways, funded certifications and structured training plans.