IT Systems Specialist

The Systems Engineer Specialist is a key member of the IT Infrastructure team, responsible for the administration, configuration, and continuous improvement of core IT systems supporting end-user devices, identity, and enterprise applications. This is a hands-on role focused on maintaining secure, reliable, and efficient IT platforms across the Microsoft ecosystem and related tooling. The role requires strong technical expertise, a proactive approach to system management, and effective troubleshooting skills., System Administration and Maintenance:

• Administer and maintain core IT systems, including:
• Microsoft Entra (Azure AD) for identity and access management.
• Microsoft Intune and JAMF for device management.
• Microsoft Office 365 suite, including Exchange, Teams, SharePoint, and related tools.
• MS Defender for endpoint protection.
• Atlassian tools (e.g., Jira, Confluence) for collaboration and ticketing.
• Monitor system performance, apply updates, and ensure optimal uptime for critical IT services.

Support and Troubleshooting:

• Provide 2nd and 3rd-level support for IT systems and infrastructure issues, resolving escalated incidents efficiently.
• Conduct root cause analysis for recurring issues and implement permanent fixes or system improvements.
• Collaborate with IT Support and Hardware teams to address complex technical challenges related to device management and access.

Network Infrastructure:

• Support and maintain Cisco Meraki infrastructure (APs, switches, security appliances)
• Manage VPN access and ensure secure remote connectivity
• Troubleshoot network performance and connectivity issues

Identity & Access Management:

• Support identity and access processes using Microsoft Entra (Azure AD)
• Implement and maintain:

• Multi-Factor Authentication (MFA)
• Conditional Access policies
• Role-Based Access Control (RBAC)

• Contribute to identity governance activities such as access reviews and user lifecycle management

Automation & Configuration:

• Develop and maintain automation scripts (PowerShell, Bash, or Python) for routine tasks
• Support system configuration aligned with internal policies and operational needs

Security and Compliance:

• Apply and maintain security best practices across IT systems and platforms
• Support adherence to internal policies and relevant compliance requirements
• Operate and monitor Microsoft security tools (e.g., Defender, Azure security features) to maintain system protection

Documentation and Knowledge Sharing:

• Create and maintain comprehensive documentation for system configurations, processes, and troubleshooting procedures.
• Provide guidance and training to junior team members and IT Support staff on system usage and best practices.

Technical Skills and Experience:

• Proven experience in a similar role, managing enterprise IT systems in a medium-to-large organization.
• Deep expertise in administering and supporting:
• Microsoft Entra (Azure AD) and hybrid identity solutions.
• Intune and JAMF for device management.
• Microsoft Office 365 administration and troubleshooting.
• MS Defender for endpoint security.
• Atlassian tools (Jira, Confluence) or similar platforms.
• Strong understanding of networking fundamentals, including IP addressing, DNS, VPNs, and firewalls (experience with Meraki is a plus).
• Scripting and automation experience (e.g., PowerShell, Bash, or Python) for task automation and system management., * Excellent problem-solving skills, with a logical and methodical approach to diagnosing issues.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive and collaborative mindset, with a focus on continuous improvement and innovation., * Several years of hand-on experience in similar environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator, or Jamf Certified Tech are strongly preferred.
• ITIL certification or experience with IT service management frameworks is an advantage.

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