TELECOMMUTE

Our growth is driving us to strengthen our Abuse & Fraud team to effectively manage the security and integrity of our platform.

Your mission will be to handle anti-fraud measures, abuse management, and legal obligations in order to protect our users and maintain the reputation of our IP addresses and sovereign cloud services.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 4 people (excluding the manager) working in rotating shifts to ensure continuous protection. You will frequently collaborate with other internal departments to continuously improve our results and respond to complex security challenges.

YOUR DAILY ROUTINE

Tasks

• Monitor and manage abuse reports and security alerts on our infrastructure
• Detect and prevent fraudulent activities and payment disputes
• Handle legal requests and ensure compliance with regulatory obligations
• Manage the reputation of our IP addresses to ensure high deliverability and service quality
• Provide specialized customer support regarding disputes and security incidents
• Use and improve internal tools to track and resolve incidents
• Work in rotating shifts to ensure consistent coverage
• Collaborate with other teams to improve security protocols and automated detection
• Document processes and maintain a high standard of reporting for anti-fraud results
• Prepare for possible future on-call rotations to support platform reliability, Interview with two team members (Specialist and Advanced) to understand your technical skills and approach to the role (45 min)
• Interview with the Manager to validate your expertise and fit (1h)
• HR discussion to deepen discussions and assess your fit with the team (45 min)
• Final on-site visit to tour our offices and meet your future colleagues

Previous experience in technical support or a similar infrastructure role

• Strong understanding of anti-fraud and abuse management principles
• Proficiency in using internal back-office tools and security dashboards
• Experience working in a production environment
• Familiarity with legal obligations related to cloud hosting and data
• Knowledge of IP reputation management and network basics
• Ability to handle sensitive or difficult content (e.g., illegal material) with professional rigor

SOFT SKILLS:

• Excellent communication and customer-relation skills
• Strong team player with a collaborative mindset
• High level of adaptability to evolving threats and shift rotations
• Creative problem-solving and analytical thinking
• High level of autonomy and initiative

OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow !Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon., Hybrid work: We offer up to 3 days of remote work per week. - Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. - Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. - Well-being commitments: Whether it's access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. - International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. - Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers. Why join the Scaleway adventure? A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification., OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow !Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.