2nd Line Support Analyst

Sharp UK

West Bromwich, United Kingdom

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job location

West Bromwich, United Kingdom

Tech stack

Antivirus Softwares

Azure

Backup Devices

Microsoft Online Services

Computer Security

Information Technology Operations

Virtualization Technology

Firewalls (Computer Science)

Job description

Ticket Management - Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
Customer Support - Deliver outstanding customer service with a professional, positive, and friendly approach.
Technical Troubleshooting - Use your expertise to diagnose and resolve complex IT issues.
Team & Personal Development - Continuously improve technical skills and contribute to team growth.
Performance Excellence - Meet Key Performance Indicators (KPIs) to maintain high service standards.

Requirements

Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We're looking for a 2nd Line Support Analyst to join our team in West Bromwich. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT., * Personable & Professional - Friendly, approachable, and committed to great customer service.

Strong Technical Knowledge - Proficient in Microsoft Cloud technologies (365 & Azure).
Advanced IT Skills - Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.