CRM Product Owner

Madello Consulting

Rotterdam, Netherlands

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

Dutch, English

Experience level

Intermediate

Job location

Rotterdam, Netherlands

Tech stack

Azure

Computer Security

Automation of Marketing

Microsoft Dynamics

Scrum

Job description

As a CRM Product Owner, you'll be the link between users, IT, and suppliers. You'll translate complex requirements into workable solutions, monitor the continued development of Microsoft Power Platform and Dynamics 365, and be responsible for achieving valuable results. You'll also fulfill the role of Functional Application Manager, ensuring continuity, supporting and training colleagues, and resolving incidents. Tasks and Responsibilities

Further development of solutions within Power Platform and Dynamics 365
Stakeholder management with key users, end users and development team
Product backlog management and prioritization
Budget management and reporting to the product board
Training and support for end users
Documentation of features and manuals
Incident management and availability assurance

Requirements

Minimum 3 years of experience as a Product Owner or similar role
Good knowledge and experience with Microsoft Power Platform
Good knowledge and experience with Dynamics 365 Sales and Customer Insights
Experience with connections from CRM to other systems (such as marketing automation)
Knowledge of information security, privacy (GDPR) and compliance
Fluent command of the Dutch language and good command of English
Experience working in a scrum or agile environment
Experience with budget management and reporting

Prerequisites