Digital Support Analyst

This is an exciting opportunity to grow your career in digital support, working at the heart of our digital platforms and services. You ll play a key role in ensuring our systems run smoothly by triaging and resolving support requests, while gaining hands-on experience with platform administration, integrations, and testing. Working closely with internal teams and external partners, you ll help deliver reliable, user-focused digital experiences in a fast-paced environment., * Monitor, triage, and resolve digital helpdesk requests, ensuring timely and effective support

• Support the day-to-day operation of digital platforms, including basic configuration and integrations

• Collaborate with internal teams and external suppliers to maintain smooth and reliable services

• Assist with testing, troubleshooting, and continuous improvement of digital systems

This is an exciting opportunity for someone looking to build a career in digital operations, develop technical skills, and gain exposure to modern web platforms and tools.

You have a strong interest in digital platforms and a basic understanding of how websites and support workflows operate. You re a proactive problem solver with a willingness to learn, able to manage tasks through to completion and communicate clearly with both technical and non-technical stakeholders. Ideally, you have some experience working in a fast-paced or agile environment and are comfortable collaborating with others to deliver high-quality digital services.

• 25 days annual leave (pro-rata for part-time staff), increasing based on years of service.
• five days volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary