1st Line IT Engineer

·Customer support for all 1st line technical issues

·Supporting customers with Microsoft 365, 3rd Party applications as well as other tools

·Continually research, design and implement best practices across internal and managed customer environments

·Configuration and maintenance of internal and customer firewalls, as well as other networked equipment

·Maintenance and support of datacentre and cloud systems for internal and customer usage

·SonicWall firewall

·Ubiquiti Unifi and EdgeMAX switching and routing

·Meraki firewall and wireless

·Windows server (2008-2025) [90%] and Linux (Ubuntu/CentOS) [10%]

·Microsoft 365

·Microsoft Azure

·Nagios monitoring

Skills Required:

·At least 1 - 2 years working for a MSP in a service desk environment

·Knowledge of ticketing systems and CRM

·Good customer service skills

·Microsoft 365

·Networks - Routing, switching and wireless deployment, ideally in a managed services setting

·Stateful firewall configuration and network access control policy

·Site-to-site and point-to-site VPNs

·WAN and LAN technologies (eg PPP, Static, DHCP)

·Network protocols (DNS, SMTP, HTTP etc.)

·Preferred knowledge and/or experience

·APIs, scripting and automation

·Windows desktop and windows server

·SQL databases

·Azure or other cloud technology

·Virtualization technologies (HyperV and VMware)

·SDN technologies (eg Unifi or Meraki)

·Physical network technologies - ethernet, fibre, patching, racking etc.