IT Business Partner

South Staffordshire Plc is embarking on an exciting period of digital transformation, and we're looking for an influential and business-focused IT Business Partner to help shape the future of technology across our organisation. This is a strategic role, acting as the key interface between IT and the wider business, ensuring our technology services, solutions, and roadmaps deliver real value and support our long-term goals.

If you thrive on building relationships, influencing decisions, and turning business needs into meaningful IT outcomes, this role offers the opportunity to make a significant impact.

The Role:

• Act as the primary IT point of contact for designated business areas
• Understand business strategies and translate them into IT requirements
• Influence and shape IT roadmaps to align with business objectives
• Identify opportunities for technology to improve efficiency, reduce risk, or enable transformation
• Capture, assess, and prioritise business demand for IT services and projects
• Work with architecture, delivery, and service teams to scope and size initiatives
• Support business cases, cost estimates, and benefits realisation
• Ensure demand aligns with capacity, budgets, and strategic priorities
• Monitor IT service performance and ensure SLAs and KPIs are met
• Identify service issues, risks, and trends, coordinating resolution
• Communicate service performance, planned changes, and improvements
• Act as an escalation point for service concerns
• Ensure IT activities follow governance, architecture, and security standards
• Support risk assessments, audits, and compliance activities (CAF, DWI, NIS, ISO)
• Promote adherence to data governance, cyber security, and change management processes
• Build trusted relationships with senior leaders and project sponsors
• Facilitate workshops, requirements sessions, and strategic discussions
• Communicate complex IT topics in clear, business-friendly language
• Provide insight into technology trends, risks, and opportunities
• Track and report on IT initiatives, benefits, and performance
• Identify and drive process improvements and digital adoption

• Strong stakeholder management and relationship-building skills
• Ability to translate business needs into technical requirements
• Understanding of IT service management, project delivery, and architecture principles
• Experience working in a matrixed IT environment
• Excellent communication, negotiation, and influencing skills
• Ability to manage competing priorities and drive outcomes

Desirable

• Experience in regulated industries (utilities, water, energy)
• Knowledge of cyber frameworks (CAF, NIS, ISO 27001)
• Familiarity with enterprise architecture and digital transformation
• Understanding of data governance and cloud technologies

• A competitive salary up to £65,000 plus benefits
• 25 days holiday + bank holidays
• Company pension
• Onsite gym access
• Cycle to Work scheme
• Employee discount programme
• Life insurance
• Free 24/7 remote GP support
• A supportive and collaborative work environment where your ideas and contributions are highly valued
• Opportunity to enhance your skills and knowledge through professional development opportunities ensuring your ongoing growth
• A leadership structure designed to support your personal growth and development within the business
• The chance to make a meaningful impact on our company's success.
• The use of cutting-edge technologies

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