IT Operations Analyst
Role details
Job location
Tech stack
Job description
We are recruiting for an IT Operations person to join a team of 3 who run IT for a brilliant company based in Nursling. The company has 80 desktops, 15 servers and all the other infrastructure you would expect. The company operates across several sites, it is a successful and growing business, innovative and invests in IT.
This role reports to the Board and will play a team role with two others to run all aspects of IT. The role plays a pivotal role in maintaining the stability, security and performance of the company's IT systems.
It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best.
The Role
This role will be part of a small but high performing team, focused on the following:
- Taking ownership of operational performance
- Providing assurance on service compliance, health and technical risks
- Champion best practice across service delivery, patch management and system resilience
- Act with some autonomy, taking ownership of IT operations
Some specific tasks include:
- System & Infrastructure, ie:
- Windows Server/Active Directory/Group Policy
- Windows 11
- Microsoft 365 Administration
- Hyper-V Virtual Servers
- Veeam Backup and Replication
- SQL database administration/Crystal reports
- TCP/IP, DNS, Routers, Firewalls, Switches, VPN's etc
- Support of mobile devices including tablets, phones, scanners etcc
- Service Delivery - ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices.Produce weekly operational reports.
Requirements
We're looking for the following in the successful candidate:
- Solid, progressive experience in IT operations or Service delivery in a similar scale, 50-300 user Organisation.
- Hands on experience with Microsoft 365 and other Microsoft packages used in IT
- Understanding of networking fundamentals, patch management and system monitoring
- Practical knowledge of ITIL principles
- Able to work in a friendly, non competitive, collaborative environment
