Desktop Support Lead/Supervisor

• Provides direct supervision to a large team of desktop support staff
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance.
• Manages a larger field service team and/or a supplier relationship.
• Regularly coaches and mentors team members.
• Regularly reviews the work and performance of team members.
• Supports leadership team in business process improvements.
• Ensures team achieves specific performance metrics.

• 3 years leadership / supervisory experience
• 7+ years of experience with end user support & desktop support
• 7+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
• Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
• A+ Certification Highly Preferred
• Must be flexible to work shift/weekend schedule

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com