Desktop Support Technician

• Provide end-user computing support for desktops, laptops, mobile devices, printers, and related IT equipment.
• Troubleshoot and resolve technical issues across hardware, software, and network environments.
• Support installation, configuration, and maintenance of operating systems and applications.
• Handle IMACD activities including install, move, add, change, and dispose of IT assets.
• Utilize ticketing systems to manage requests, document work, and ensure customer satisfaction.
• Collaborate with internal teams and vendors to ensure seamless IT operations and service delivery., * Troubleshoot and resolve end-user IT issues across multiple devices and platforms.
• Perform IMACD tasks including installation, relocation, and disposal of IT equipment.
• Configure and deploy desktops, laptops, and peripheral devices.
• Support video conferencing and communication devices.
• Manage and update tickets in the service management system.
• Coordinate with internal teams and third-party vendors for service delivery.
• Conduct site surveys and ensure readiness for installations.
• Maintain documentation and follow standard procedures for IT support.
• Ensure minimal disruption to business operations during IT activities.

• Minimum 3 years of experience in desktop support or related IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with hardware support including desktops, laptops, printers, and mobile devices.
• Hands-on experience with imaging and reimaging systems.
• Experience using ticketing systems such as ServiceNow.
• Working knowledge of Active Directory and group policies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to lift and move equipment as required., * Certifications such as A+, Microsoft, ITIL, or CCNA.
• Experience with Mac OS environments.
• Knowledge of imaging tools and configuration management systems.
• Experience supporting enterprise-level printer environments.
• Familiarity with remote support tools and wireless device support.

Skills:

• Desktop and hardware support.
• Troubleshooting and issue resolution.
• Operating system installation and configuration.
• Customer service and communication.
• Documentation and process adherence.

Qualification And Education:

• Associate degree or equivalent experience in Information Technology preferred.
• Relevant technical certifications preferred.