IT Healthcare Consultant - Software Engineer - Project Lead

This is a new position that will be responsible for meeting with business units and managing, maintenance, and intake of new and existing System Center Service Manager requests. This position was created to meet growing business interest in the product., 1. The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for System Center Service Manager request and service offerings. The position is focused on administration and creation of new requests.

2. Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.

3. Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service request offerings.

4. Maintain, update, patch Service Manager, Orchestrator, and Cireson.

5. Develop Reporting on Service Manager Usage.

6. Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager request offerings.

7. Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment and make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.

8. Some afterhours project and platform support will be expected.

Current or recent experience with Microsoft System Center Service Manger is required and will be given the highest weight. Experience should include well documented success with previous Microsoft System Center projects.

Technical Knowledge: Recent experience related to any or all the following technologies would be considered required for this position:

• MS System Center Service Manager
• MS System Center Orchestrator
• Cireson web portal for Service Manager

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Minimum 3 years of working in a development role supporting Microsoft System Center Service Manager. Candidate needs to be able to demonstrate a deep understanding of services & features, site design & best practices.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Working knowledge of Cireson web portal for Service Manager
2. Working knowledge of System Center Orchestrator

REQUIRED EDUCATION/CERTIFICATIONS:

1. Bachelor's degree and/or 5 years of recent related work experience

PREFERRED EDUCATION/CERTIFICATIONS:

1. Microsoft Server Administration Related Certifications

InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.