Information Technology Technician I - Learning Space Support

• Ensuring uninterrupted classroom operations by responding to hotline inquiries with immediate, high-priority phone and in-person support.
• Collaborating with full-time staff to deliver comprehensive technical support to faculty, staff, and the broader university community.
• Assessing, resolving, and documenting learning space service requests, incidents, and tasks within the ticketing system to ensure accurate records.
• Facilitating efficient setup and real-time support for classroom technology to keep academic schedules on track.
• Diagnosing and resolving hardware and software malfunctions during active instruction and between classes to minimize downtime.
• Ensuring long-term hardware reliability by maintaining accurate asset records and performing routine functional systems testing and preventive maintenance.
• Gaining hands-on experience with technical projects involving the deployment, maintenance, and optimization of specialized audiovisual software and hardware.

• Excellent written and oral communication skills, particularly in contexts of customer service; the ability to handle potentially challenging situations.
• Excellent interpersonal skills, specifically the ability to cultivate positive work relationships.
• Working knowledge of multimedia equipment operation and interfacing.
• Well-developed problem-solving skills.
• High degree of adaptability.
• Working knowledge of Windows, macOS, Zoom/Teams, and Microsoft 365.
• Knowledge of HTML5 highly valued.
• Training provided to ensure job success.

Additional Information: The Learning Space Student Technician position comes with responsibilities and sometimes challenging situations, but it prepares students for life after college; it provides the skills, the professional training and the life lessons needed for internal advancement and future fulfilling employment. Exemplary student employees will be recognized and promoted within the team., Physical Demands Summary: Should be able to efficiently walk the campus and carry a laptop. Exceptions and accommodations will be considered on a case by case basis for individuals with documented needs., Lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, etc.

In preparation for the opening of Cabrini Campus, ATS is increasing its student staff, presenting more opportunities for student employment.