IT Technician II
Villanova University
San Antonio, United States of America
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
San Antonio, United States of America
Tech stack
Information Technology
Operational Systems
Job description
- Deliver first-level help desk support for all UTS-supported systems.
- Assist students, faculty, and staff with issues related to Villanova technology and systems.
- Diagnose and resolve computer-related problems.
- Record support requests using the TeamDynamix (TDX) ticketing system.
Requirements
- Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
- Willingness to complete necessary training and certifications.
- Strong problem-solving abilities and effective communication skills.
- Must be a current graduate student at Villanova University.
- Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
- Excellent written and verbal communication skills.
- Strong customer service experience.
