Manager, HIM Release of Information and Data Integrity

Oversee and manage the daily operations for release of information and data integrity areas.

Essential Functions and Responsibilities

Responsible for:

• Assists in quality metrics development and reporting
• Productivity and quality monitoring and follow up with staff
• Monthly Studor Rounding
• Staff performance evaluations
• Progressive disciplinary actions/Staff Performance Improvement Plan (PIP) development
• Attendance, PTO approvals, and Kronos time management
• Other reports/data requested as needed

Supervises staff and oversees work queues associated with release of information and data integrity

Works with system support, other departmental staff/providers, contracted vendors, and customers to triage and follow up /issue resolution with barriers in responsible managed areas (escalation as appropriate) Participates in developing and implementing specific department goals, policies, standards, and performance improvement initiatives which directly support the strategic plan and vision of the department and organization.

Assists staff and manages chart correction and release of information workflows that entail coordination with representation from several areas as appropriate (escalation for critical in-house patients).

Liaison to internal/external requestors, to ensure accurate and timely fulfillment of release of information requests are completed in a timely manner.

Ensures financial requirements are met for assigned areas of responsibility and assists the Director of Medical Records Management with budgetary decisions

Maintains a professional, positive working relationship with medical staff, hospital personnel, and all vendor contacts.

Participates in the approval process of medical record content and documentation (paper and electronic) at Eskenazi, to include delineation of the HIPAA designated record set and the legal health record.

Educates and trains HIM Record Operations staff on enhancements, changes, and updates

Keeps current with documentation requirements set forth by JCAHO, ISDH, CMS and other licensing and regulatory agencies. Ensures the respective hospital policies and procedures, medical staff bylaws, medical staff rules and regulations, and the associated requirements are met.

Data Integrity supports 24/7 on call coverage for urgent corrections - must be able to assist staff as needed

• Bachelor's degree (B.S.) or Associate degree (A.S.) in Health Information Administration
• AHIMA credential as a Registered Health Information Administrator (R.H.I.A) or Registered Health Information Technician (R.H.I.T) required
• Two years of HIM management experience, including a strong emphasis on Data Integrity (Chart Corrections) and Release of Information
• Experience with EPIC, Onbase, and 3M Fluency Direct systems is strongly preferred.

Knowledge, Skills & Abilities

• Knowledge of HIM acute care hospital operations with emphasis on release of information, chart completion, transcription, and corrections for data integrity.
• Knowledge of JCAHO, ISDH, CMS, HIPAA, and other licensing and regulatory agencies.
• Must demonstrate strong planning and organizational skills in order to prioritize workload
• Microsoft Excel skills to include the ability to build new worksheets, import data, sort data, and use basic formulas
• Microsoft Word skills to write policies and procedures and correspondence.
• Demonstrates team oriented, professional conduct when resolving operational issues which cross various operational units within HIM and/or across Eskenazi Health
• Excellent oral and written communication skills. Ability to present information to groups of physicians/individuals
• Works independently and exercises professional judgment to meet daily operational demands

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis., Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.