IT Onsite Technician

• Document Client's technical support Services procedures that meet requirements and adhere to defined policies.
• Troubleshoot, diagnose and Resolve Incidents for Devices, including removing and replacing and/or repairing physically broken or inoperable Devices owned or supported by SUB.
• 2-3 years of desktop support or onsite technician experience.
• Conduct appropriate tests of repaired Device to ensure the Device is operating appropriately.
• This role is a salary non-exempt position with a targeted salary range of $60,000 USD annual gross
• Obtain End-User acknowledgment for completion of Service Request (check out procedure).
• Coordinate with End-User or other site staff to schedule On-Site technical support Services visit in response to an escalated Incident or Service Request.

Your tasks

• Service and support of facility technology and peripherals
• Provide Level 1 support for in-scope software as coordinated through Client Service Desk
• Document manual and automated IMACD Services procedures that meet requirements and adhere to defined policies.
• Conduct pre-installation and site survey activities (e.g., network connectivity, power, data jack preparation) in accordance with the procedures and specific Service Requests
• Deploy and test the Device implementation in accordance with the standard equipment configuration(s) and software image and in accordance with the procedures and specific Service Requests. (Example: Back Office Refresh)
• Perform equipment and software IMACDs and reinstallations in accordance with the specific Service. Request, procedures and other application policies (e.g., security policies).
• Perform onsite decommissioning services on equipment or software or ship Devices as necessary to designated onsite quarantine location for reuse, disposal or return.

Do you have experience in Software installation?

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Onboarding program
• Buddy program
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Internal career development program
• Vision Insurance

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.