IT Technician

• Serve as the primary "face of IT," delivering hands-on technical support and exceptional customer experience.
• Provide end-to-end support for hardware, operating systems, and enterprise applications across Windows and Mac environments.
• Proactively enhance digital user experience through issue prevention, system optimization, and security compliance.
• Support onboarding, device setup, and adoption of IT initiatives to ensure seamless productivity.

Responsibilities

• Act as primary point of contact for IT support including hardware, OS, enterprise applications, and peripherals.
• Troubleshoot and resolve technical issues for end users across Windows, Mac, and iOS platforms.
• Perform setup, configuration, and deployment of computer hardware and software.
• Support new hire onboarding including device provisioning and system access.
• Provide assistance with accessories and ensure proper device functionality.
• Proactively identify and remediate hardware and system issues using analytics and monitoring tools.
• Ensure systems meet security and compliance standards including patches, driver updates, and supported applications.
• Deliver support to users in office and across multiple sites, including occasional travel within local area.
• Collaborate with infrastructure teams to resolve complex technical issues.
• Translate technical concepts into user-friendly guidance for non-technical users.
• Support adoption of new IT tools, services, and initiatives.
• Continuously improve digital user experience and productivity through proactive engagement.

• High School Diploma or GED.
• Must be legally authorized to work in the United States without sponsorship.

Experience:

• Previous Help Desk or IT Support experience required.
• Previous customer service experience required., * Completed certifications: CompTIA A+, Apple Certified Support Professional, Microsoft 365 Fundamentals.
• Strong knowledge of hardware, software, networking, and data security principles.
• Advanced knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams).
• Experience with Windows, Mac, and iOS operating systems.
• Strong diagnostic and problem-solving skills for endpoint devices and peripherals.
• Excellent verbal and written communication skills with ability to support non-technical users.
• Ability to work independently and collaborate with cross-functional IT teams.
• High learning agility and adaptability in fast-paced environments.

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price., We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition * America's Most Honored Businesses (Top 10%) * Fastest-Growing Staffing Firm by Staffing Industry Analysts * INC 5000 List for Eight Consecutive Years * Top 100 by Dallas Business Journal * Spirit of Alliance Award by Agile1