IT Training Content and Design Manager

• Lead and personally contribute to the design, development, and maintenance of IT training content, including courses, job aids, and learning paths.
• Manage the IT Training Content team, including work prioritization, performance management, coaching, and professional development.
• Own the IT training content strategy, standards, templates, accessibility requirements, and quality expectations.
• Translate SME and application knowledge into clear, practical, role-based learning experiences.
• Facilitate structured SME knowledge-capture sessions, workflow walkthroughs, and change-impact discussions.
• Ensure SMEs review training materials for content accuracy, retaining ownership of instructional design decisions.
• Prioritize content development and maintenance work based on business impact, adoption risk, and application release schedules.
• Perform hands-on content updates for system upgrades, enhancements, and process changes.
• Manage content lifecycle activities, including version control, refresh cycles, and retirement of outdated materials.
• Review and approve content deliverables produced by the team to ensure consistency and quality.
• Partner with the IT Training Delivery and Adoption Manager to ensure content is delivery-ready and aligned with rollout and scheduling plans.
• Collaborate with the IT Training Analyst to review learner feedback, completion data, and adoption of metrics to drive continuous improvement.
• Stay current with emerging learning technologies, including AI-enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Must possess strong organizational skills, exceptional communication and writing abilities.
• Proven presentation and platform skills.
• Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives.
• Strong analytical skills to assess training effectiveness and implement improvements.
• Proficiency in designing and developing online learning modules.
• Ability to manage multiple projects simultaneously and meet deadlines., * Bachelor's degree or equivalent experience in Instructional Design, Education, Technology, or a related field.
• 7+ years of experience in training, instructional design, or learning content development.
• Demonstrated experience personally developing training materials for enterprise or technical applications.
• Prior experience managing or leading instructional design and/or learning operations staff.
• Strong stakeholder-management, facilitation, and communication skills.
• Knowledge of legal industry specific software is preferred (i.e., Document Management System).
• Ability to learn such software, as well as software developed in house required.
• Working knowledge of adult learning principles and accessibility standards.
• Experience balancing leadership responsibilities with hands-on execution.

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.