IT Help Desk Computer Technician

The Help Desk Computer Technician II provides frontline IT support by logging, tracking, and resolving end-user issues. This role supports device deployment, user account administration, and daily technical operations while delivering high-quality customer service., * Configure and support PCs, peripherals, mobile devices, and network hardware across multiple locations

• Deploy and manage Apple iPhone and Samsung mobile devices
• Provide technical support to internal staff and remote sales personnel
• Onsite work is required M-F
• Travel to manufacturing sites as needed

• Microsoft Azure, Active Directory, Intune, Microsoft 365
• MFA administration and remote support tools
• Hardware support for desktops, laptops, printers, Wi-Fi, and smartphones
• Help Desk ticketing, troubleshooting, and resolution with Service Now
• IP networking, Ethernet switching, and network cabling
• Working knowledge of DNS, DHCP, Active Directory users and computers.

Systems & Applications

• Microsoft Intune and Autopilot deployments

· Preferred familiarity or experience with AI agents such as Copilot

• ServiceNow (Help Desk) and Tanium
• ERP connectivity, Remote Desktop, and software deployment, * IT-related degree with 2+ years of IT experience, including 1+ year of Help Desk support, or equivalent experience, * Self-motivated, accountable, and collaborative
• Strong communication and customer service skills
• Detail-oriented with a willingness to learn

· Expectation for onsite work with some travel

Referral program, Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

STE Hackney Inc. is a $145 million manufacturer of specialized truck bodies and trailers, headquartered in Washington, NC, with four U.S. manufacturing facilities.