Senior IS Applications Analyst, Epic Resolute PB and Claims, Virtual

Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and work experience

Within 90 days of hire: Epic certification

4 or more years of Epic Certification with build experience

7 or more years of Build analyst experience in Epic and/or equivalent healthcare software

Preferred Qualifications:

Upon Hire: Certifications in software applications, technology infrastructure, or clinical specializations

Resolute Professional Billing Administration Certification and/or Resolute Professional Billing Claims and Remittance Administration Certification

Experience with FQHC, RHC, and/or Tribal billing and claims, including familiarity with related workflows, regulations, and build considerations

Working knowledge of SelfPay / SBO processes, including patient statements, collections workflows, and financial assistance programs

Experience supporting or configuring estimates functionality, with an understanding of how estimates impact patient experience, billing accuracy, and revenue cycle outcomes

Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude

Demonstrated ability to elicit and define requirements for complex systems, translating business needs into welldesigned configurations, workflows, and validated solutions

Proven experience contributing to crossfunctional project teams and supporting complex initiatives through completion, making thoughtful adjustments to maintain scope, timeline, and quality

Strong track record of building effective, collaborative partnerships with internal teams, vendors, and external stakeholders in a complex healthcare environment

Skilled at identifying, communicating, and escalating risks and issues, with handson experience performing rootcause analysis and troubleshooting application and workflow failures

Ability to create, maintain, and continuously improve highquality documentation, workflows, and team standards to support knowledge sharing and operational consistency

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Join a large, collaborative team supporting Epic Professional Billing, where you'll partner closely with operational leaders to optimize workflows, maximize revenue, and accelerate cash performance across the organization. In this role, you'll tackle meaningful, complex challenges by translating business needs into effective technical solutions that strengthen the revenue cycle across a multifacility healthcare system. You'll collaborate with colleagues, vendors, and stakeholders to drive system improvements and implement scalable processes-all while living Providence's mission and values and making a real difference for caregivers, patients, and communities. Providence supports 100% virtual work for residents located in the following areas: Alaska Washington Oregon Montana California Texas: Lubbock (within 65 miles) Texas: Levelland (within 65 miles), At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable., Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.