Senior IS Epic Applications Analyst, Grand Central and Prelude, Virtual

As a Senior IS Epic Applications Analyst on the Grand Central and Prelude team at Providence, youll be the trusted expert driving innovative solutions for complex business challenges. In this role, youll leverage deep technical knowledge and analytical skills to advise leadership, define user requirements, and translate business needs into optimized system designs. Youll collaborate across teams and with customers to ensure applications are used effectively, while mentoring others and leading projects that enhance workflows and improve outcomes. You will foster a culture built on respect, excellence, and compassionensuring every interaction demonstrates integrity and fairness, while your daily work uplifts colleagues, customers, and the community. From troubleshooting critical issues to managing upgrades and change initiatives, youll play a key role in delivering service excellence and maintaining system integrity. If you thrive in a dynamic environment where your expertise shapes impactful solutions and strengthens collaboration, this is the opportunity to make a difference.

Providence supports 100% virtual work for residents located in the following areas, * Provide management with expert advice and counsel on a wide range of business issues using in-depth analysis and information. Many issues are highly technical and complex in nature.

• Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers to ensure efficient, effective use of application resources and create supporting documentation as needed.
• Partner with internal and external teams to design and implement business solutions. Apply professional judgment and analysis to recommend actions that meet business needs, while assisting others in similar decision-making activities.
• Demonstrate service excellence and foster positive relationships with patients, families, employees, managers, medical staff, volunteers, and community members to maximize productivity and collaboration.
• Apply technical standards, concepts, and theories to solve highly complex problems, while mentoring less experienced staff in tools, techniques, and analytical skills.
• Prepare documentation and assist in defining and developing workflows in collaboration with stakeholders.
• Lead project teams as required.
• Analyze and synthesize data to evaluate multiple approaches and solutions to issues or problems.
• Collaborate with peers to create and maintain team-specific documentation and lead efforts to improve documentation standards.
• Identify, manage, and communicate issues and risks, escalating appropriately. Assist others in troubleshooting and root cause analysis of application failures.
• Translate business needs into system design alternatives, configuration, and workflow validations.
• Facilitate and coordinate development and analysis of complex test plans. Serve as a resource during testing and upgrades, coordinating with appropriate individuals.
• Define and achieve individual goals aligned with organizational mission, quality, budget, customer satisfaction, and financial results.
• Plan and coordinate downtime, change management, maintenance, and upgrades. Perform capacity planning and vendor management.
• Ability to travel as required (up to 10%).
• Perform rotational on-call responsibilities.

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience
• 7 or more years of build analyst experience in Epic and/or equivalent healthcare software, * Within 90 days of hire: Epic certification
• Upon hire: Certifications in software applications, technology infrastructure, or clinical specializations
• 4 or more years of Epic Certification with build experience
• Epic Application Knowledge:
• User Security & Permissions
• Cogito Reporting
• Radar Dashboards
• Grand Central and / or Prelude

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable., Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.