Operational Support Analyst

This position serves as the Operation Support Analyst on the Workday Operational Support team under Workday Support Services team. Reporting to the Manager of Operations Support, the Operational Support Analyst is responsible for assisting with the daily review and resolution of duplicate records, review tickets, help with research, verify documentation, and assist with campus-focused reports for duplicate record resolution, which serve as a precursor to the full queue. This position will also support operational and hygiene tasks as assigned by the Manager of Operational Support for tasks such as customer changes, org studio, unassigned tasks, and other duties as assigned.

• 30 hours of undergrad degree work from an accredited institution of higher education
• 1 year of related experience

Preferred Qualifications:

• The educational equivalent of Bachelor's degree from an accredited institution of higher education
• Experience managing technical requirements and large volumes of data

Knowledge, Skills, & Abiliities:

• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple tasks
• Proficient skills with excel, access database, or SAS
• Ability to think creatively while maintaining accuracy and attention to detail
• Ability to work independently from home and manage own time

This is a part-time position with up to 20 hours of work per week, not exceeding 1500 hours per fiscal year.

University of Arkansas System Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state's 1871 flagship, land-grant research university; Arkansas's premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state. The UA System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60,000 students, employs over 17,000 employees, and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state's economic, educational and cultural advancement.